School of Business


Career Prospects

Receptionist, Secretary, Office Administrator, Office Assistant, Customer Service Adviser and Personal Assistant.

Course Units

Core Units

BSBPEF201Support personal wellbeing in the workplace
BSBTWK301Use inclusive work practices
BSBCRT311Apply critical thinking skills in a team environment
BSBSUS211Participate in sustainable work practices
BSBWHS311Assist with maintaining workplace safety
BSBXCM301Engage in workplace communication

Elective Units

BSBTEC301Design and produce business documents
BSBTEC303Create electronic presentations
BSBPEF301Organise personal work priorities
SIRXCEG002Assist with customer difficulties
BSBOPS304Deliver and monitor a service to customers
BSBOPS305Process customer complaints
SIRXPDK001Advise on products and services

Domestic Students

Entry Requirement

Completion of Year 10 or equivalent.



Delivery Method

At the moment, only traineeships and flexi-learn are available for this course

Duration Concession Fee Non-concession Fee Standard Tuition Fee Resource Fee
Self paced learning. 12 months N/A N/A $1,500 $175
On-the-job-learning, Online resources, Monthly workshops, Trainer support, Workplace visits and Peer mentoring 12 months



contact us for more information $150
*Eligibility criteria applies
AIWT will not accept prepaid fees exceeding $1,500 at any one time. For more information on our Domestic Fees, Charges and Refund Policy, please read our policy found in Student Resources.
The Student tuition fees are indicative only and are subject to change given individual circumstances at enrolment. Additional fees may apply such as Student service and resource fees. 

Additional Information

Course electives lead to a specialisation in Customer Engagement

Other courses in School of Business

BSB20120 Certificate II in Workplace Skills

BSB40120 Certificate IV in Business

BSB50420 Diploma of Leadership and Management

BSB60420 Advanced Diploma of Leadership and Management