This qualification will provide you with the fundamental skills required to work effectively in an office environment in any industry. You will gain the necessary skills and knowledge needed to perform business and organisational tasks such as writing simple documents, creating electronic presentations and utilising a management system.
Receptionist, Secretary, Office Administrator, Office Assistant, Customer Service Adviser and Personal Assistant.
BSBWHS302Apply knowledge of WHS legislation in the workplace
BSBDIV301Work effectively with diversity BSBCMM301Process customer complaints BSBFLM303Contribute to effective workplace relationships BSBINM301Organise workplace information BSBINM302Utilise a knowledge management system BSBITU312Create electronic presentations BSBPRO301Recommend products and services BSBWOR301Organise personal work priorities and development BSBWRT301Write simple documents
-----Plus pick 2 more Units of Competency to suit individual business requirements BSBFIA301Maintain financial records BSBCUS301Deliver and monitor a service to customers BSBCUS402Address Customer Needs BSBADM405Organise Meetings SITXCCS002Provide Visitor Information SITTTSL010Use a computerised reservation or operation systems
Completion of Year 10 or equivalent.
At the moment, only traineeships are available for this course
2 days per week class contact, 120 hrs work placement and online resources.
A combination of self paced learning and face to face monthly workshops